Effective Date: 03/07/2025

At 21st Century Medicare Polyclinic LLC, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you engage with us through Facebook or Instagram advertisements, or when you submit your details via lead forms.

1. What Information We Collect

When you interact with our ads or submit your information, we may collect the following:

✅ Personal Information – Your name, phone number, email address, and preferred appointment time
✅ Treatment Interest – Optional details about the dental services you're interested in (e.g., Veneers, Implants, Smile Makeover)
✅ Device & Interaction Data – Your IP address, browser type, and activity on our ads or website (captured via Meta Pixel or similar tools)

2. How We Use Your Information

We use the collected information to:

📌 Schedule your appointments
📌 Contact you for consultations, follow-ups, or service inquiries
📌 Provide relevant treatment details, offers, and updates
📌 Send appointment reminders via WhatsApp, SMS, or Email (only if you opt-in)
📌 Analyze ad performance and improve your experience with our services

We do not send spam or unrelated promotions. Your data is used solely for dental care communication.

3. Data Privacy & Security

🔒 Your personal data is never sold, rented, or shared with third-party advertisers. It is securely stored and accessed only by authorized team members for communication related to your dental care.

4. Use of Facebook Pixel & Tracking Tools

Our website uses Meta Pixel and similar analytics tools to:

✅ Track visitor interactions such as page views and form submissions
✅ Improve the effectiveness of our future advertising
✅ Enhance overall user experience on our website

You may control your ad preferences or opt out of personalized ads by adjusting your settings on your Facebook account.

5. Your Rights

As per applicable Dubai regulations and dental privacy guidelines, you have the right to:

✅ Request access to your personal data
✅ Ask us to correct or delete your information
✅ Opt out of communications at any time by contacting us directly

6. Contact Us

If you have any concerns or would like to exercise your data rights, please contact us:

📩 Email: anuraggemani@21stcentury.ae
📞 Phone: +971 58 556 8050

7. Clinic Timings & Address

🕘 Clinic Hours:
Monday – Saturday: 9:00 AM – 8:00 PM
Sunday: CLOSED

📍 Clinic Address:
Royal Class Business Center, Arjumand Building - DIP1 107, 1st Floor - 17th Cross Street - Green Community Village - Dubai - United Arab Emirates